Gorgias logo
Gorgias logo

All articles

Macro Variables

Macro Variables 101

Below is a list of variables that can be inserted into macros to populate them with customer data from third-party apps.To use variables from another app, please ensure that you’ve added it as an integration first.How it worksOnce you set up a variab

Shopify Variables

You can auto-populate Shopify data within a Macro by adding variables to it so you don't have to search for customer or order data and copy it manually into your message. 1. Go to Settings -> Productivity -> Macros. 2. Click on Create macro in the to

Magento 2 Variables

You can auto-populate Magento 2 data within a Macro by adding variables to it so you don't have to search for customer or order data and copy it manually into your message. 1. Go to Settings -> Productivity -> Macros. 2. Click on Create macro in the

BigCommerce Variables

You can auto-populate BigCommerce data within a Macro by adding variables to it so you don't have to search for customer or order data and copy it manually into your message. 1. Go to Settings -> Productivity -> Macros. 2. Click on Create macro in th

WooCommerce Variables

While WooCommerce variables can't be selected directly from the helpdesk, you can still manually create them for any piece of information that is displayed in the WooCommerce widget and auto-populate them in macros.